Frequently Asked Questions

Everything you need to know about your next step with PeakFootwear.

How do I determine my correct shoe size?

We provide a detailed size guide on every product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic and casual models.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn footwear in its original packaging. If the fit isn't perfect, you can initiate a free exchange or a full refund through our online returns portal.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your new kicks sooner.

Are your shoes made from sustainable materials?

At PeakFootwear, we are committed to the environment. Our 'Eco-Peak' collection features recycled ocean plastics and organic cotton, and we aim to have 50% of our catalog use sustainable materials by 2025.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days. Please note that customs duties may apply.

How should I clean and maintain my PeakFootwear?

For leather styles, use a damp cloth and specialized leather cleaner. For knit or canvas sneakers, we recommend hand washing with mild soap and air drying. Avoid machine washing to preserve the structural integrity of the shoe.